How Schools Can Use Cloud Telephony from office24by7's blog

Educators all around India appreciate the benefits that cloud telephony brings to their field. Education molds young brains into effective leaders for the future. Cloud telephony solutionsfacilitate this shift by improving the relationship between institutions and students. To comprehend how this occurs, it is necessary to first evaluate the problems that educational institutions confront.

Hundreds, thousands, and in many instances, tens of thousands of students attend educational institutions. When even a small portion of the student population contacts to enquire about test results or acceptance to the school, staff employees are swamped. Such a vast amount of requests cannot be handled by a small workforce. In many cases, institutions must allocate extra resources to respond to calls from students and parents.

Despite providing appropriate human resources to answer calls, the PBX and EPBAX system is overburdened, and hundreds of critical calls are missed.

Previously, kids and parents had little option except to phone repeatedly and try to reach a staff member. They also had to pray that the staff person didn't mix them up with someone else and offer them erroneous information. All of this has altered with the arrival of cloud telephony.

A Cloud telephony solution can handle thousands of inquiries at the same time. Its IVR capability may be implemented with simple menu selections that direct callers to the needed information. To learn everything, a caller just listens to the IVR choices and, when requested, enters a student's ID or roll number.

When such information is entered into an IVR, it promptly communicates the information sought from it. Cloud telephony has many more uses. Callers may use the system to determine when events like examinations are planned. Details about any big impending event may be included in the IVR of a Cloud telephony solution. For educational institutions, this entails better resource allocation. When institutes, schools, colleges, and universities anticipate being overrun by calls, they don't need to deploy additional human resources; their IVR system can address all incoming requests.

Many schools, universities, and institutions must maintain frequent contact with enrolled students' parents and students themselves. When parents get frequent SMSs with information about their children's performance, significant forthcoming events, test results, and fees owing, the contact between schools and families improves. There is more trust amongst all parties. Parents who get such frequent updates are likely to promote their child's school to others.

Almost every educational institution has a website that contains vital information. If a visitor needs extra information unavailable on the website, he or she may instantly contact the institution using the built-in capability of cloud telephony. A widget integrated into the site allows visitors to speak with someone competent to address their questions. The visitor merely has to click a "Click to Call" button, then fill up an online form with their contact information, including their phone number. 

After completing the form, the Cloud telephony solution links the site visitor with an agent. Once linked, the visitor may get their questions addressed. The call telephony system links visitors and agents by phoning an agent, then the visitor, and then bridging both conversations. Cloud telephony is an innovative technology because even institutions without a website may route inquiries to agents. 

Institutes may guarantee that every prospect is entertained by displaying a phone number that those who wish to learn more can contact. When an interested person calls the number, they are immediately connected to an agent. The agent then responds to all of their inquiries. An institution must publicize a single phone number that anybody may contact simultaneously.

Another benefit of Cloud telephony is that it generates a toll-free number that consumers are more inclined to call. Students and parents are eager to learn more about an institution when they know they will not be charged for the call. Finally, parents choose schools with lower class sizes because they feel children get more personalized attention. 

By connecting with the institute's CRM system, cloud telephony enables schools to provide personal attention outside the classroom. As a result, when a student phones a school to inquire about a course, the conversation is directed to an agent familiar with the student's academic and personal information. With such information, the agent can assist the caller swiftly and efficiently. 

Cloud telephony solution is a great tool in any hands; it becomes priceless in the hands of educators. Educators that utilize cloud telephony may not only outperform their competition but also provide exceptional service. They may also recruit more students and spread the favorable word of mouth about their college by adopting cloud telephony.