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Magento 2 HelpDesk extensionprovides a ticket management system for your website. Magento 2 Help Desk extension is a must-have extension for your store.
Key Features :
Enable/Disable the extension in one click
Advance Tickets Management System For Magento
Mass actions, filters, and sorting are available in the tickets grid
Allow customers to post and manage tickets from their my account section
Manage Ticket Status, Replies & Priorities
Create Multiple Departments & View Ticket Stats
User-friendly interface and improved mobility
Help Desk extension for Magento 2 is a bridge that connects customers to the support team of online stores coming together in the quickest way. Our Magento 2 help desk extension is the most powerful and flexible solution for your store. It allows you to manage and perform the work of your support team in the most efficient and convenient way. This extension allows gathering customer feedback and assigning them to the appropriate department to address.
With the help of Help Desk extension, customers can create tickets relating to their queries, problems, issues, complaints, suggestions etc, and admin can assign them to the appropriate department and reply to those tickets. Customers can choose a Priority and Department for the new ticket. Magento 2 Help Desk extension brings you a time saving and organized workflow. It is fast and easy to connect with your customers using Magento 2 Help Desk Extension. The extension allows Guest Users to submit tickets as well.
The module provides an easy-to-use ticketing system and a reliable support request management system. The module includes a user-friendly interface to help you manage tickets and answer them from the admin interface. The extension provides the extended ticket forms where your customers could attach files of different extensions. This Help Desk for Magento 2 extension provides an easy way to set a two-way communication between customers and the support team. All admins assigned to a department will receive email notifications on every new ticket created or updated in this department. This module also supports Google reCAPTCHA to restrict spam submissions.
This extension allows your store administrator to see all the most important details at once. Use predefined filters options for fast and easy organizing of all tickets. Admin can see the list of tickets posted by customers and can reply to the tickets posted by customers. Customer and Admin will get an e-mail when ticket is created/updated. This module helps you to manage customer requests and queries in one place, assign tickets to the respective department with ticket status, priority, and much more. An admin user can manage all tickets from the admin panel. The tickets list/grid view with many information such as created time, last reply time, subject, department, customer's name, Assignee, priority, etc.
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