How To Remove Bad Reviews From Google Local from Jemes Smith's blog

In order to remove a bad review from Google Local, you will need to first sign into your Google account. Once you are signed in, you will need to locate the “Reviews” section on your dashboard. From there, you will be able to see all of the reviews that have been left for your business.
How To Remove Bad Reviews From Google Local? If you see a bad review, simply click on the “Remove” button next to it and confirm that you would like to delete the review.

• Google the name of your business and click on the “Reviews” tab
• Find the bad review and click on the “Flag as inappropriate” button
• Select a reason for why you’re flagging the review and submit it to Google
• Repeat steps 2-3 for each bad review that you want to remove from Google Local
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No, you cannot remove negative Google reviews, but you can respond to them. When you respond to a negative review, it shows that you’re willing to listen to feedback and make changes where necessary. It also gives you an opportunity to tell your side of the story.

If a customer leaves a negative review, try to reach out to them directly first. Thank them for their feedback and see if there’s anything you can do to resolve the issue. If they’re not happy with your response, they can still leave the review, but at least you tried.