Service Excellence in Healthcare: The Role of Customer Service in Hospitals from ghawthorne's blog

Service excellence in health care refers to the delivery of high-quality, patient-centred care that meets or exceeds the expectations of patients, their families, and the community, whether it is offering services like surgery in Sri Lankaor a pharmacy in Colombo. It involves several key elements:

·       Quality Care: Providing accurate, timely, and effective medical treatments and interventions by the best doctors in Sri Lanka.

·       Patient-Centeredness: Ensuring that care is tailored to the individual needs and preferences of patients, involving them in decision-making processes, and addressing their concerns empathetically.

·       Safety: Minimising risks and preventing harm through careful protocols, procedures, and safety measures.

·       Efficiency: Delivering care in a manner that is cost-effective, avoiding waste, and ensuring that resources are used appropriately.

·       Accessibility: Ensuring that care is available and reachable for all patients who need it, without undue delays or barriers, including online doctor channelling in Sri Lanka.