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The Business Process Outsourcing (BPO) industry has seen significant growth over the last decade, driven by the need for cost savings, process optimization, and global expansion. However, with the rapid pace of technological development and the increasing demand for digital transformation, BPOs face new challenges in adapting their operations to stay competitive.  In this era of digital transformation, BPO companies are leveraging advanced technologies such as artificial intelligence (AI), automation, and big data analytics t... more