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A lot of people are put off contacting a contact center because they imagine being placed in an endless line and subjected to a lot of frustration while waiting. IVR calling system gets rid of such complaints and provides callers with a more streamlined and tailored service.The days of switchboards and operators are long gone. Artificial intelligence (AI), automated menus, and voice recognition are becoming the norm, helping companies to save money while providing a seamless experience for callers. Contact centers might finally get t... more

Interactive Voice Response (IVR) technology may be experienced by phoning the customer service line of a large airline or drugstore chain and being prompted by a voice to state your issue.What is an IVR Calling System?It is a method of preliminary evaluation for incoming calls to the company's customer service department. Instead of communicating with human contact center workers, IVR serviceuses an automated phone system where callers may access information via a series of pre-recorded messages.To begin, clients use menu selections ... more