User blogs

Chatbot And Live Chat : Competition or a Collaboration? Chatbot and live chatare two complementary toolsthat work together to provide a stellar customer and agent experience. Collaboration, not competition, is the answer to your customer service problems in 2022. We’ve all been there as a customer: frustrated with a delayed order, unable to find a contact number to speak to a real person, and left battling with an automated script on a landing page. Struggling to get a simple answer from a chatbot has become an all too familiar expe... more