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THEN: The Early Days of SAS Houston Office At the time of opening the Houston office, few resources existed, and most of the work was manual. The office was littered with cubicles, desktops, and telephones with the traditional setup. Filing cabinets had records with papers on reservations and customer information, hence ensuring proper management of records. Security was also manned by people who checked documents and took responsibilities associated with physical security. The emphasis was on personal customer service at the time ... more