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Definition and Purpose of Voice BotsVoice bots, also known as AI voice bots or virtual agents, are intelligent software programs designed to engage in human-like conversations with callers. They utilize cutting-edge technologies such as Natural Language Processing (NLP), Speech Recognition, and Artificial Intelligence (AI) to interpret and respond to customer inquiries. The primary purpose of voice bots in call centers is to automate and streamline customer interactions, reducing the need for live agents while still providing efficie... more

Definition and Purpose of Voice BotsVoice bots, also known as conversational AI voice botor simply voicebots, have emerged as a revolutionary technology in the call center industry. Essentially, a voice bot is an automated system that can interact with callers in a natural language using speech recognition and text-to-speech synthesis technologies. Unlike traditional Interactive Voice Response (IVR) systems that offer limited menu options, voice bots simulate human-like conversations and provide more personalized assistance to custom... more

Definition of Wholesale VoIP TerminationWholesale VoIP termination refers to the process of routing voice calls from one telecommunication network to another, utilizing Voice over Internet Protocol (VoIP) technology. It involves the transfer of voice traffic through multiple networks, connecting originating callers with terminating recipients. In this context, wholesale terminationspecifically focuses on the business aspect of routing voice calls between different telecom carriers or service providers. Importance of Wholesale VoIP T... more

Wholesale VoIP terminationis a fundamental element in the realm of telecommunications. It refers to the process of routing and completing voice calls from one network to another through Voice over Internet Protocol (VoIP) technology. Simply put, it allows service providers to connect their customers' calls to recipients across different networks, whether they are traditional telephony networks or other VoIP networks. By leveraging this infrastructure, businesses can expand their reach and offer seamless communication services worldw... more