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Definition and Purpose of Voice BotsVoice bots, also known as AI voice bots or virtual agents, are intelligent software programs designed to engage in human-like conversations with callers. They utilize cutting-edge technologies such as Natural Language Processing (NLP), Speech Recognition, and Artificial Intelligence (AI) to interpret and respond to customer inquiries. The primary purpose of voice bots in call centers is to automate and streamline customer interactions, reducing the need for live agents while still providing efficie... more