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Collectors: What to do If your artwork is damaged
After waiting patiently for the perfect offer, you negotiated the price and finally closed the deal on an art work from an artist you've admired for a long time. So now what?
What happens if that artwork arrives on your doorstep with a gaping crack in the crate
A gallery purchase is only half of the journey to purchasing an artwork. Once the artwork is removed from the studio of the artist to the gallery, it will be returned to the original place.
After being placed in its place, displayed or purchased the item is shipped to you, the purchaser. It doesn't matter what the transport company employed to ship it.
Every art shipment is a wager on the fate of the artist and his surroundings.
Be sure to protect your items during transport. Choose your carrier carefully
It's recommended to have all shipping details discussed prior to purchase or during the sale. If the purchaser is paying shipping charges,
So that you can keep a record of your visit, ensure that the gallery has all of the details.
If you have any concerns you should inquire with the gallerist or dealer for a line such as "Work will be packed in a shadow box before being delivered in a crate."
When work appears in the form of a small cardboard box you will have evidence that the terms of sale are not being correctly implemented.
Another best practice is to always pay for "insurance-while-in-transit" through the shipping company itself, which they will apply to the bill and which is
The value of the artwork is typically the basis of the price. If the shipping company has their own insurance policy to safeguard artworks during transit, they are generally more
They tend to treat the art as their own.
It is recommended that you choose the right carrier. Artnet interviewed Laura Doyle, Chubb Insurance's fine art specialist.
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Customers are frequently asked how to transport an object. We always recommend that the truck has GPS as well as climate and security controls as well as two drivers. Also, when we advise
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If any point, be on a straight, non-stop route. Contact the gallery for confirmation, or call the shipping company directly.
It is possible to confirm these directly. Having a paper trail is always the best way to confirm them.
Refuse delivery
The most effective option to take if a shipping company sends a damaged crate your residence is to deny it
delivery. Doing so will put the impetus on the shipping company as well as the person who is shipping (i.e. the gallery that organized shipping is accountable for deciding the next steps.
Take action immediately to resolve the problem.
Accepting the delivery of a damaged or defective box is not in your long-term interests. Be sure to be present when delivery is made to avoid disappointment.
You can inspect and inspect the crate/box/tube. Before you sign off, examine the crate/box/tube. If you are not able or unwilling to sign the form or sign off on a crate, obvious damage is removed.
Do not worry about losing your investment at the door.
Photograph everything even if there's no evidence of damage
Documentation is utterly critical in proving that the damage to the work was caused prior to its arrival at your home. The widespread usage of mobile phones makes it simple to capture images at home.
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