WEBSITE DESIGN FOR YOUR CUSTOMERS - IT'S NOT WHAT YOU WANT from Feroz Ali's blog

Yes, believe it or not, your website design should not concentrate on what you want or what you would like to see in your website, but it is about what your customers want from your website and its design. You can get website designers to make great looking website for yourself, however you cannot get customers to visit and re-visit your website just because you have got a great looking website or you cannot convert visitors in customers just because you have a great looking Website Design. Neither do you need a website that offers a lot of functionality if your customers don't need that functionality. If you are selling flowers, the functionality your customers desire from your website will be different to the functionality available on a tyre manufacturer's website. So in simple terms you need to develop a website design and functionality that your customers expect from your type of business.

What should I be aiming at?

Even before you go to a see a designer to undertake website design for your business, I would recommend that you do your fieldwork.

It would be useful to understand:

i) Who your audience is: This probably is the most important step before you go and see a website designer to develop a website for your company. You have to understand who your audience is. Try and estimate who are the people who would regularly come to my website?

ii) What does my audience expect: once you identify your audience, the next step is to understand what your audience expect from your website design? Understanding this will not only help you understand the path you should take with your design, but will also help you explain your requirement to your website designer.

iii) What will bring my audience back: An important aspect of a good design and a successful website is the ability to bring the visitors back. In marketing terms, it is like customer retention. For any business it is important to retain customer loyalty, similarly for any successful website, the ability to bring back your customers is paramount. Customer loyalty leads to increase in traffic. Look at some of the successful websites around you: amazon.com, YouTube, MySpace. The success of these websites is an example of the power of customer retention and referrals. If you analyse the website design of these sites, it is fairly simple but it offers its visitors what they need: products and services that matter to their audience.

If you think through the above points, you will realise that a lot of information is already available to you (especially if you are an established business). Your website in many terms is an extension of your physical business. The above mentioned information should be available to you in terms of corporate knowledge. Talk to your sale people, look at your customer files and your  Website Designsales pattern, try and source information from your suppliers. For a new business, it could include analysing your competitors.

In conclusion, I would remind you that try and understand your market before you undertake any part of website design or website development process. Without knowing your market you won't be able to communicate your requirement to your designer. It is important to go through this process before you start website development instead of re-inventing the loop after you have developed your website and realised after one year that you are not getting enough leverage from your web design. At the end of the day you will only achieve from your design what you tell your website designer.