Southwest Airlines BOS Terminal from elenakristen's blog

Southwest Airlines BOS Terminal  Logan International Airport (BOS), which has an easy-to-use structure and a strong emphasis on customer care. Passengers become frustrated because of the terminal's frequent congestion during peak travel hours, despite its open seating policy and modern amenities. There aren't many meal alternatives and the boarding process might be disorganized. While operational efficiency is normally excellent, delays caused by bad weather bring attention to the need for improved communication. While the terminal offers a good overall travel experience, enhancements to its layout and amenities could improve patron satisfaction.