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I opted to visit the Flydubai Kampala Officewhen I required assistance with my Flydubai flight during my most recent trip to Uganda. The office was easily located in the center of the city and could be reached by public transportation. An amiable and competent staff welcomed me when I arrived. They helped me buy extra luggage allowance and reschedule my ticket, all the while outlining the costs and regulations in detail.
Their promptness in addressing all of my problems in less than 30 minutes was what most impressed me. Compared to doing it online, the in-person service made the entire process go more smoothly. I warmly advise visiting their office for prompt, individualized assistance if you're traveling Flydubai from Kampala and need any help.