traveltipspot's blog

At Viva Air, we are committed to offering our customers a  fast and efficient service  . That is why we have made available several ways for you to communicate with our advisors and resolve your concerns quickly and effectively.

The most direct way to contact a  vivaaerobus telefono advisor  is through our telephone service. Below, we provide the contact numbers according to your location:

• Colombia:  1-860-374-7569
• Peru:  1-860-374-7569
• International:  1-860-374-7569

Remember that this service is available from Monday to Sunday, 24 hours a day, so you will always find an advisor willing to help you.

One of the quickest and most convenient ways to get support is through our official social media channels. Our support team is available on the following platforms:

• Facebook:  traveltipspot

On these platforms, you can ask questions related to reservations, flight changes, and any other concerns. Responses are usually quick and effective, as we have a dedicated support team.

If you prefer a more formal and detailed method, you can send an email to our customer service team. Please be sure to include all relevant information such as your booking number, full name and specific details of your enquiry.

You will receive a response within a maximum of 24 hours.

Another way to get immediate assistance is through our online chat. On the Viva Air website, you will find a chat icon in the bottom right corner. By clicking on it, you will be connected to an advisor who will be available to answer any questions you may have in real time.

On the Vivaaerobus telephone website, we have a Frequently Asked Questions section that covers a wide range of topics, such as:

• Baggage policies
• Flight changes and cancellations
• Payment and billing options
• Check-in process

Visiting this section can save you time, as many of the most common concerns are resolved there.

For those who prefer face-to-face contact, Viva Air has offices in several airports and shopping centres. There you can receive personalised assistance with ticket purchases, itinerary changes and any other arrangements you may need to make.

• Office at El Dorado Airport - Bogota
• Office at Jorge Chavez Airport - Lima

It is advisable to check opening hours before visiting, as they may vary depending on location.

To make your experience when contacting a Viva Air advisor as efficient as possible, we recommend:

1. Have your reservation number handy:  this will make it easier to find your information in the system.
2. Be clear and concise in your request:  The more detailed your query is from the beginning, the faster the advisor will be able to provide you with a solution.
3. Check the FAQ beforehand:  You may find immediate answers without having to contact an advisor directly.

With these contact methods, we are sure that you will be able to resolve any questions or problems related to your travels with Viva Air.