The Etihad Airways Washington Office offers travelers a professional, polite service. The office personnel is courteous and informed, providing precise details on reservations, cancellations, and travel warnings. Smack dab in the midst of the city is the perfect location. The room is modern and well-kept, reflecting the airline's excellent standards. While wait times may vary, customers usually receive timely, helpful service that makes their experience enjoyable. Overall, the Washington office offers a trustworthy and courteous service, which is consistent with Etihad's excellent reputation for customer service. It's a fantastic resource for tourists in need of help or information.